Identify opportunities to improve and teach employees and leaders how to develop and brainstorm new ideas by learning how to replicate the proven success of others.
It is vital to refine and continually refresh your organization to keep moving ahead. When mistakes are made, allow for staff to learn from them and improve, and when success is achieved, ensure it’s recognized and celebrated. Embrace change and revolutionize the way you conduct business.
This program is designed to help people develop skills and enthusiasm for being creative and innovative.
The article is aimed at developing and maintaining positive service attitudes in all staff that provides service to internal or external customers whether it be face to face on the phone or online. It is ideal for developing effective communication and service skills.
The program has four segments:
It is ideal for training seminars short meetings conferences workshops and for one on one motivational coaching or self-development online. Managers and…
Learn that when you’re passionate about your work, making a positive first impression, giving a warm greeting, or responding quickly to questions will flow naturally. This article is designed to help learners develop their positive attitudes to service, build their passion for service excellence and improve their face-to-face and phone service skills.
Be passionate about your work
Make a positive first impression
Build friendly relationships
Know your product
Understand needs and deliver solutions
Turn complaints into commendations
Key Learning Points
Methods of use
Training needs and desired learning outcomes
Activity 1: Review
Activity 2: Creating a Powerful First Impression
Activity 3: Developing Service Excellence…
In this article, you’ll learn about Root-Cause Analysis and how to apply it to solve your team or company problems and boost productivity.
What you’ll learn:
Root cause analysis, or RCA, seeks to identify the origin of a problem using specific steps to determine what happened and why, plus how you can reduce the chances of it happening again.
Firstly, define the problem, that is, what are the specific symptoms? Be as precise as possible at this stage.
Then you can collect information, like how long it’s been going on…
In this article, we are going to talk about one of the key ways to manage stress: being able to adapt to all sorts of different stressful situations and not let the stress get to you.
What you’ll learn:
One option is to try and avoid the stressful situation altogether, or if that’s not possible, perhaps we can alter the nature of the situation somehow to reduce the stress factors. But what if the stressful situation cannot be changed? Well, it may be time to change yourself! By…
This article will help you improve your communication and lower the chances of communication breakdowns at the workplace by teaching you four well-recognized styles of behavior and how to communicate effectively with each.
What you’ll learn:
Nearly every survey of an organization’s climate, managerial practices, or culture will have one thing in common. …
In this article, you’ll learn the difference between leadership and management and when you should do each. What you’ll learn:
Whether you are directly responsible for people, a subject matter expert in your field, or perhaps a senior who has a development focus for others, the same management and leadership principles apply.
So to begin, What is the difference between Management and Leadership?
The dividing line is generally around Task versus People. Leaders are more focused on the people side…
This article explains communication, tone, modulation, and body language. What you’ll learn:
During this article, we’re going to look at how to use your voice, tone, and modulation correctly. Interpreting different language styles and deciphering body language.
Effective communication is all about conveying your messages to other people clearly. …
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Public speaking and presentation skills
Communicating with empathy
Providing and accepting feedback
Teamwork and collaboration in groups
Nonverbal communication skills
This is probably the most recognizable communication skill of all time. It could be a big presentation or speech, but it could also mean standing up to share a three-minute message in front of a small group at a meeting. It’s unusual that entry-level employees are great at this, unless they majored in communication and college. But on the flip side, if you are a strong stand-up speaker…