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Achieve Digital Transformation Success in Customer Experience
Six steps that will help you assemble your team, choose the right technology, and drive measurable results from a digital transformation initiative and ultimately deliver a seamless and effortless customer experience.
Customer Experience is the most popular use case for Digital Transformation. But, the path to success is not always as straightforward as it may seem. Learn how to assemble your team, choose the right technology, and drive measurable results from a digital transformation initiative and ultimately deliver a seamless and effortless customer experience.
There is a growing consensus that the most important and impactful use cases for advancing digital transformation are in the customer experience (CX) space.
More than 60% of digital transformation initiatives focus on improving customer experience, engagement, and retention. Leading industry analyst firms identify customer service as the top use case for AI-enabled digital transformation.
Read on this article to get six steps that will help you assemble your team, choose the right technology, and drive measurable results from a digital transformation initiative…
