How to Deliver Quality Service?

Culture is changed when thoughts become actions and this is the vital link to positively change workplace culture and the style of communication.

The article is aimed at developing and maintaining positive service attitudes in all staff that provides service to internal or external customers whether it be face to face on the phone or online. It is ideal for developing effective communication and service skills.

The program has four segments:

• Explores ways to avoid blaming and overcome frustrations
• Provides strategies for managing pressure
• Helps people handle complaints and avoid service burnout
• Skills and actions for managing difficult customers and challenges

It is ideal for training seminars short meetings conferences workshops and for one on one motivational coaching or self-development online. Managers and trainers can use the content and activity sheets to help their people ‘audit’ their negative messages and develop and sustain positive messages and positive service attitudes.

Content Summary

Target audience and use
Objectives
Avoid blame and overcome frustrations
Strategies…