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In this article, we investigate self-management (or self-regulation), which is the second of three key areas of personal skills that make up Emotional Intelligence.
What you’ll learn:
- What emotional intelligence is
- Why leaders require good emotional intelligence
- Self-management skills for emotional intelligence
Content Summary
Stress
Stressors
Signs of Stress
Stress reduction
The emotional States and Their Triggers
How would you react?
Emotional states and triggers exercise
Controlling emotional responses
Silence and violence patterns
Exercise
A six-step process to regulate emotional responses
Example
Modeling emotionally intelligent behavior