Voice Data in Contact Centers to Create Happy Customers, Engaged Agents, Better Outcomes

Read on this article to discover how you can use voice technology to create better experiences within your contact centre.

Voice Data in Contact Centers to Create Happy Customers, Engaged Agents, Better Outcomes

Read on this article to discover how you can use voice technology to create better experiences within your contact centre. This article explains:

• The value of voice data in the contact centre
• How to unlock value within voice data using voice technology
• The link between agent experience and customer experience
• Why data privacy is a concern for contact centres and how to ensure customer data remains secure

Table of contents

Introduction
A mine of information: the value of voice data
Speech-to-text, data to impact
The EX-CX link
Effortless integration
More analysis, greater compliance
Conclusion: Changing for the better with speech-to-text

Introduction